1. Introduction
Welcome to IIT-H Merch Store. We are committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website. By accessing our platform, you agree to the terms outlined in this policy.
2. Information We Collect
To facilitate smooth order processing and communication, we collect the following information:
- Name – Required for order identification and communication.
- Email Address – Used for order confirmations, updates, and support.
- Phone Number – Used for communication related to your orders.
Since this platform is exclusively for IIT Hyderabad students, the delivery address is automatically set to IIT Hyderabad. The exact delivery location will be managed by the respective club or merchandise in-charges.
We do not collect or store unnecessary personal details such as home addresses or financial data.
3. Payment Processing & Financial Data
All payments are securely processed through Razorpay and UPI-based transactions.
- We do not store or process payment details like UPI IDs, card numbers, or banking information.
- Payments are subject to Razorpay’s Terms & Privacy Policy, ensuring secure transactions.
- Refunds and payment disputes, if applicable, will be handled as per Razorpay’s policies.
4. Account Creation & User Data
- Account creation is mandatory to place an order.
- Your account information is stored securely and used only for managing orders and providing support.
- We do not share, sell, or misuse any user data.
5. Use of Cookies & Analytics
We use Google Analytics to monitor website traffic and improve user experience. However, we:
- Do not install third-party tracking cookies for advertising.
- Do not use retargeting ads or sell browsing data.
- Only collect basic usage data to understand website performance and improve services.
6. Data Protection & Security
We take reasonable steps to protect user information by:
- Implementing secure servers and encryption protocols.
- Restricting access to user data only to authorized personnel.
- Ensuring that no sensitive payment details are stored on our servers.
7. Third-Party Services & Information Sharing
We do not share user data with external parties, except:
- Razorpay, which processes payments securely.
- Delivery partners (clubs/merch in-charges), who manage product distribution.
Beyond these necessary services, your data remains private and is never sold or shared.
8. User Rights & Contact Information
- You have the right to access, modify, or delete your account details at any time.
- If you have any questions about your data or this policy, contact us at admin@store.iith.online.
9. Policy Updates
This Privacy Policy may be updated from time to time. We encourage users to review it periodically.
Last Updated: [20/03/25]
